Privacy Policy – Zetas Garden (zetasgarden.com)

Introduction

Data privacy is very important to us at Finsmakarens Trädgård AB, referred to below as Zetas Garden, and we want to be open and transparent about how we handle your personal data. This privacy policy has been updated and clarified in accordance with the GDPR* requirements that came into effect on 25 May 2018. It clearly explains the collection, processing, and any changes relating to your personal information.

It's important that you read and understand our privacy policy so you can feel confident about how we handle your personal data.

Why we use your personal data

We use your personal data to process your online purchase on zetasgarden.com by handling your orders and returns through our online services, and by sending you messages about delivery status or in the event of any issues with the delivery of your items. Processing your personal data is necessary for us at Zetas Garden to be able to provide the service and deliver your order to you.

• We use your personal data to process your payments.
• We also use your data to handle complaints and cases relating to products.
• We use your personal data to send you tailored marketing offers and information by email and SMS.

We use your personal data to meet the requirements set out in laws, court rulings, and decisions by public authorities. This includes using your personal data to collect and verify accounting information in order to comply with accounting regulations. Processing your personal data is necessary for us at Zetas Garden to be able to fulfil our legal obligations.

Your personal data is used to identify you and to confirm that you meet the legal minimum age required to make purchases online, as well as to confirm your address when in contact with external partners.

Payment

We work with Shopify Payments and Qliro as our payment partner, and they give our customers several ways to pay. Regardless of which payment method you choose, your data is provided to and protected. This is necessary in order to fulfil a purchase agreement. At checkout, you can also choose to be "remembered automatically" or "blocked" — the latter meaning your payment details are not saved and are not automatically filled in at your next purchase. At checkout you will also find our terms, as well as Klarna's terms, so you can complete your purchase with added confidence.

Confidentiality

Customers' personal data is treated as confidential, whether or not they have specifically requested this. We use the information solely to process customers' orders and to offer relevant marketing.

Every time we process personal data collected from you, you will be informed whether providing this data is required by law or is a contractual requirement, along with any possible consequences of not providing it.

Your rights

You have the right to request information at any time about the personal data we hold about you. We will send you this information by email once you have contacted us. You have the right to request correction of your personal data if it is inaccurate, including the right to have incomplete personal data completed.

You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing. If you do so, we at Zetas Garden will no longer be able to send you further offers in the form of direct marketing or information based on your consent.

You have the right to request deletion of all personal data processed by us at Zetas Garden at any time, with the exception of the following situations:

• you have an ongoing case with customer service
• you have an ongoing order that has not yet been shipped, or has only been partially shipped
• you are suspected of having misused, or have misused, our services within the past four years
• if you have made a purchase, we retain your personal data in connection with the transaction for accounting purposes

Data controller

The Swedish company Finsmakarens Trädgård AB is the data controller for the personal data you send to us and is responsible for your personal data in accordance with applicable data protection regulations.

Finsmakarens Trädgård AB Blombacken 2 141 70 Segeltorp Sweden

Company register: Bolagsverket (Swedish Companies Registration Office) Registration number: 556537–6067

Cookies

Zetas Garden needs to collect information about your use of our online services using cookies. These small text files are sent by us to your device so that we can recognize you the next time you visit us. Cookies build a picture of your interests and needs, as well as how you use our website. These text files also allow us to make sure we send you other relevant marketing information, such as offers and internet-based advertising.

What information we collect

Information we may collect includes your name, home address, email, phone number, IP address, purchase history, search criteria, browser when you visit us, how long you stay on the site, location-based data, language, previous purchases, and in some cases we may also contact you after your purchase has been completed.

Where we store your data

The data we collect from you is stored within the European Economic Area (EEA).

Complaints

If you believe that we at Zetas Garden are processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority — for example, the data protection authority in your own country, or the Swedish Authority for Privacy Protection (IMY), since we are established in Sweden.

Changes to this policy

We may need to update our privacy policy from time to time. The latest version of our privacy policy is always available on our website. We will notify you of any material changes to the policy, such as changes to the purpose of using your personal data or to your rights.

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*The General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), known as the GDPR, is an EU regulation that came into force across the EU on 25 May 2018. As we are a company established in Sweden, the GDPR applies to our processing of your personal data regardless of which country you are ordering from.